Terms & Conditions

Terms & Conditions
We may change our terms and conditions at anytime, this will only apply to subsequent orders made.

Returns, Damages & Faulty Goods

Urban Body offers a no questions asked 30 day return policy on all goods, except special orders or bespoke items, body jewellery and all earrings due to heath & hygiene on these products. Simply contact us within 30 days to let us know you are returning the item/items and we will give you a return address. Once we receive the item a refund will be given, this excludes postage costs from and to us and will be made within 72 hours.

We advise customers that when returning items they should use an insured postal service as per distance selling regulations the item is your responsibility until returned to us.

If you receive an item and it has been damaged, where possible please sign as damaged and then notify us within 48hours. If we do not hear from you within this time we cannot take responsibility for this. We may ask you to provide proof that the item is damaged and on some occasions ask that the item is returned to us and if this is required we will refund return postage.

Faulty goods can be returned after contacting us. Once items have been received we will check for the faulty and contact you with regards to a replacement or refund.

Next Day Delivery

Guaranteed next day delivery is available for £4.99 on all orders placed Monday to Thursday before 1pm. Just select 'Next Day' at the checkout for this service.
Deliveries are made the following day Monday – Friday only and are made before 5pm. If you require a tracking number please contact us.
Please note that severe weather conditions may have an effect on services and is beyond our control.
This service is only available to UK mainland customers. If you are outside of this area and require your item urgently please contact us.

Standard FREE Delivery

All our items can be purchased with FREE UK delivery to any part of the UK as these items are sent via standard 1st class post using Royal Mail. Delivery times will vary depending on the time of year but you can expect your item to arrive within 1 – 3 working days after dispatch.

Worldwide Delivery

We send any of our items worldwide for a flat fee of £1.99.
We cannot be held responsible for any import taxes there may be in your country of residence, so please make sure you are aware of this.